Faq

Before you book

When should I make a reservation ?

As soon as you have your flight information. We require at least 24 hours to process you reservation, therefore we cannot guarantee service for bookings made less than 24 hours in advance.

For visits during peak travel months (May through October) we recommend you book your transfers as far in advance as possible.

I can’t select my address. What should I do ?

On the first step of the booking process you need to select the destination. This is the name of the city, town or area within which your accommodation is located.

At a later stage in the booking process you will be able to specify the full address.

I cannot find a route I want to book. What to do?

We can provide a private door-to-door transfer so that the driver can take you directly to your accommodation.

Please contact us by email or by calling us

How do I pay for my transfer?

Payment is taken in full at the time of booking. Make your booking on our website and click ‘Pay now’ at the end of the booking process.

Prices are charged in Euros. Once you’ve made your online payment we’ll send your booking voucher by email and you’re ready to go!

Can I cancel my booking?

Yes, you can cancel your booking. You may cancel booked transfer services separately or cancel the whole booking by email or by calling us .

If we receive your cancellation request 24 hours before the scheduled pickup time of the transfer service you wish to cancel, the amount paid for this transfer will be refunded in full.

No refund will be given for cancellations received less than 24 hours before the scheduled time of the transfer service you wish to cancel.

Before you travel

What luggage entitlement will I have?

You can bring 1 bag or suitcase per passenger seat in the vehicle selected, with a maximum combined size of 158 cm (70cm length + 50cm height + 38cm width) and hand luggage, such as handbags & small bags (camera bags or similar). Carry-ons are considered as suitcase rather than a piece of hand luggage.

Your luggage entitlement is therefore defined by the size of vehicle you book. For example, a 4 seater taxi has space for 3 bags or small suitcases, as well as small hand luggage items to be carried in the cabin. A 7 seater minivan has double the luggage capacity. If you are in any doubt as to whether your luggage will fit in the vehicle, please upgrade to a larger one to ensure that you have a comfortable journey or contact us before booking.

Where will I meet the driver when I arrive?

Airports:
Our driver will be waiting for you in the arrivals hall of the airport, right after you exit customs area, holding up a sign stating your name.
In case you lose your luggage please come outside to advise your driver so that he does not leave without you or call us.

Ports:
If you are arriving on a regular ferry/hydrofoil within Greece, then our driver will be waiting for you just outside of the vessel.
If you are arriving on a cruise vessel, our driver will be waiting for you at the designated area [usually after customs at the exit of the arrivals building]

What happens if I can’t locate my driver?

If you have any trouble locating your driver on arrival then please call our 24/7 Duty Manager numbers displayed at the bottom of your booking voucher.

For transfers to the airport, if you have not located your driver within 10 minutes of the scheduled pickup time, please call us immediately for assistance

What if my flight is delayed? Will I be charged extra?

We monitor flight arrivals before any drivers are dispatched and as a result we do NOT charge you extra money if your flight is delayed.

What if I miss my flight?

Please do contact us as soon as possible. Because we monitor flight information, we will already have dispatched a driver.

If you fail to inform us and the driver is dispatched, our Terms and Conditions fully apply, meaning that you will incur a full “No Show” charge.

If, however, you inform us prior to the dispatch of the driver, we will place your transfer order on HOLD for 24 hours during which time frame you are able to re-book at no extra charge.