Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage may have certain restrictions, please inquire prior to travel to confirm if your excess luggage is acceptable.
Our staff will wait you at airports/ports holding a sign with your name.
Even in case of flight/boat delay, our staff will still expect you upon arrival.
Service available 24 hours a day, seven days a week